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Co-operative Energy customer case study

Posted on 14 February 2012

Insurance broker, Robert Madeira switched to Co-operative Energy after becoming exasperated with the complex and confusing plethora of tariffs offered by his former provider, EDF. The married, father of two from Herne Bay in Kent chose Co-operative Energy to supply his gas and electricity rather than another of the Big 6 as he liked their honest and simple approach. He explains: “I was fed-up with both the complexity of tariffs offered by EDF and the constant bombardment of offers and so-called deals. There had also been problems with my bill and I felt that they had become too big and uncaring. “I chose to change to Co-operative Energy as I liked their ethos. Their approach is about simplicity and honesty. I particularly like how they don’t promise to be the cheapest supplier and that they have just one, simple tariff. I did consider the other, bigger providers when I switched but they were also very confusing with their complex tariff charts.” Robert who switched to Co-operative Energy in November 2011 has been so impressed with Co-operative Energy that he’s encouraging his friends and family to switch to them too. He said: “Co-operative Energy is a market leader, they were the first energy provider to pass on savings to customers and reduce bills in December, ahead of the Big 6 and they’re at the forefront of making things simple. As a customer, you know where you are with them and I’m happy to recommend to my family and friends.”

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