Return to all articles

Co-operative Energy customer case study

Posted on 4 March 2013

After hearing of consumer group Which?’s plans to help consumers reduce the cost of their energy bills, Carol Lincoln decided to get involved.  She moved to winning suppliers, Co-operative Energy, as part of the Big Switch and has never looked back since.

Despite the mass of letters  she received from her previous energy supplier begging her to stay, Carol found that changing providers was surprisingly easy – in fact, the biggest hassle was sweeping up the old supplier’s letters for recycling. 

Mrs Lincoln and her husband, both retired, live together in their home in Groby, Leicester.  Not only has their switch to Co-operative Energy saved them money on their energy bills, as was the priority, but it’s also brought much greater clarity to their energy bills.

Carol explains: “Being with Co-operative Energy is just so much easier for us – it’s one, simple tariff.  Unlike before, I now know where I am with my energy bills all of the time.  It’s a great relief.”

Having always been a strong believer in the ethical values that the co-operative sector stands for – Carol is both a co-operative member and a regular at her local Co-op store – it was also as a result of Co-operative Energy’s dedication to acquire all their energy from renewable sources that she was encouraged to switch.

“It’s great that we save at least £60 a year on our energy bills as a result of the switch, but I’m even prouder to say that we belong to such an ethical supplier.  Unlike with previous suppliers, who often give you the impression you’re just another sale, Co-operative Energy have an entirely different ethos,” adds Carol.

Reflecting on her time with Co-operative Energy to date, she said: “My experience so far has been excellent.  It’s simple, ethical, and one less worry – I would definitely recommend others to give them a try.”

Latest News/Related Articles

A day in the life of a (lazy) energy saving expert

13 October 2016

Struggling to find the motivation to start energy saving? We caught up with green living blogger, Trudi, to find out how to make it part of your daily routine.

Read More

Student bloggers share their top tips for freshers

13 October 2016

As bright-eyed freshers across the country start their new lives at university, we spoke to a number of student bloggers to see what advice they had for first years.

Read More

Community Energy Conference 2016

21 September 2016

Saturday 3 September 2016 saw us host our biggest Community Energy Conference yet!

Read More