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Co-operative Energy customer case study

Posted on 4 March 2013

After hearing of consumer group Which?’s plans to help consumers reduce the cost of their energy bills, Carol Lincoln decided to get involved.  She moved to winning suppliers, Co-operative Energy, as part of the Big Switch and has never looked back since.

Despite the mass of letters  she received from her previous energy supplier begging her to stay, Carol found that changing providers was surprisingly easy – in fact, the biggest hassle was sweeping up the old supplier’s letters for recycling. 

Mrs Lincoln and her husband, both retired, live together in their home in Groby, Leicester.  Not only has their switch to Co-operative Energy saved them money on their energy bills, as was the priority, but it’s also brought much greater clarity to their energy bills.

Carol explains: “Being with Co-operative Energy is just so much easier for us – it’s one, simple tariff.  Unlike before, I now know where I am with my energy bills all of the time.  It’s a great relief.”

Having always been a strong believer in the ethical values that the co-operative sector stands for – Carol is both a co-operative member and a regular at her local Co-op store – it was also as a result of Co-operative Energy’s dedication to acquire all their energy from renewable sources that she was encouraged to switch.

“It’s great that we save at least £60 a year on our energy bills as a result of the switch, but I’m even prouder to say that we belong to such an ethical supplier.  Unlike with previous suppliers, who often give you the impression you’re just another sale, Co-operative Energy have an entirely different ethos,” adds Carol.

Reflecting on her time with Co-operative Energy to date, she said: “My experience so far has been excellent.  It’s simple, ethical, and one less worry – I would definitely recommend others to give them a try.”

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