A naming and shaming league table of best and worst performing energy companies has given an overwhelming vote of support to smaller suppliers.
The Which? customer satisfaction report 2012, which ranks energy suppliers according to their customer complaints and is widely recognised as one of the most accurate barometers of the best and worst performing energy companies, has today been welcomed by Co-operative Energy.
The report picks out the best energy suppliers and shows that small providers are streets ahead of Britain's six biggest energy suppliers - British Gas, EDF, Eon, Npower, Scottish & Southern and Scottish Power - when it comes to customer satisfaction.
Co-operative Energy’s Nigel Mason said: “The report won’t come as any surprise to the thousands of customers who are dissatisfied with confusing tariffs and poor customer service but it is a big boost for all the smaller suppliers who have fewer customer complaints and a better track record of handling customer problems.
“As a new-to-market energy supplier we have put the customers at the heart of everything we do and we believe in a fair and transparent pricing policy. It’s heartening to see that our approach is recognised by customers who want honesty and good practice from their energy supplier.”