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Cooperative Energy’s response to the Calorific Value on Landis and Gyr Gas Prepayment Meters

Posted on 27 November 2014

Co-operative Energy has identified that 179 Landis and Gyr gas prepayment meters have been calculating customers’ energy use inaccurately.

The issue affects only prepayment meter customers in Co-operative Energy’s and represents less than one in a thousand customers.

The meters were inherited by Co-operative Energy from other energy suppliers. The gas prepayment meters have not been updating the correct calorific value into the meter set and as a result, have been over calculating energy consumption since 2007. A repair programme is currently being agreed with Ofgem which will see affected meters updated to ensure that the right calorific value is programmed into customers’ meter sets.

Co-operative Energy is working closely with Ofgem and the rest of the energy supply industry to ensure that the issue is rectified as soon as possible.

Customers who have been affected have already been contacted and full refunds for the overcharging through until the meters are rectified, will be made before Christmas. Over and above the refund being made we are giving the customers an additional £10 each by way of an apology.

While we believe we have already contacted all customers affected, if any other customers think they may have been or wish to check, they should contact us on 0800 954 0693, where advisors will be delighted to look into the matter with the customer.

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