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Energy supply Emergency numbers

Posted on 21 September 2016

Would you know what to do if you could smell gas or who to call if the electricity in our neighbourhood went down? He’s our check guide on what to do when something not quite right with your energy:


If you can smell gas or think you might have a gas leak, here’s what to do:

  • Open all doors and windows to let the gas escape.
  • Check all your gas appliances are switched off.
  • Call the 24 hour National Gas Emergency hotline on 0800 111 999.
  • Do not turn light switches on or off, use doorbells, mobile phones or any other electrical switches.
  • Do not smoke, light a match or use any other kind of naked flame.



Local network operators are responsible for looking after the cables we use to supply your electricity. To report a power cut or a dangerous situation, call the national electricity emergency line on 105

However, before you phone them, it is worth checking a few things:

  • Check your trip switch to make sure you don’t have a fault with your wiring or an appliance.
  • Check if your neighbours are affected – if they are it’s more than likely there is a problem with the local network and you will need to contact your network operator.

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