What will happen next?
The switching process can take up to 21 days to complete. This does not include the statutory 14 day cooling off period. In this time you may not hear from us. When the switch is complete, we will contact you for your opening meter reads. We will contact you if there is a problem during the switching process.
If you haven’t received your welcome letter within two weeks, please call to let us know on 0800 954 0693 or 01926 516152.