You may be aware that GB Energy Supply ceased trading recently after facing difficulties relating to rising wholesale energy costs.
We are pleased to inform you that Co-operative Energy reached an agreement with GB Energy and Ofgem to take over responsibility for your account. This took effect from 30 November and we can reassure you that you will have continuity of service.
Please be assured that there really is no need to worry as your supply will not be interrupted during this process and for the future.
What happens next?
We will honour your current contract and price until it is due to expire. This means you do not need to do anything and, rest assured, we will contact you again before your current contract ends with all the information you need and what to do next.
Following the appointment of Co-operative Energy as your new supplier all your energy account details will remain the same. However, your future Direct Debit payments will be taken by Co-operative Energy and not GB Energy.
The good news is you do not need to do anything and will continue to receive the benefits of Direct Debit and the Direct Debit Guarantee.
Please be assured that this change will not affect the service you receive. The only change you will notice is that Co-operative Energy will collect your Direct Debits instead of GB Energy and therefore the new name of Co-operative Energy will appear on your bank/building society statement.
There is no need for you to complete a new Direct Debit instruction, as details of the change will have been supplied to your bank, who may also notify you independently. We will continue to run the business using the existing GB Energy systems supported by enhanced technology as well as experienced, former GB Energy employees and service providers to minimise the disruption to you and to our Co-operative Energy customers.
Customer service enquiries will continue to be provided by the GB Energy team. As you can imagine we are experiencing a high level of enquiries and we will increase the number of customer service advisors to deliver the service you would expect.
Whilst inevitably there will be some upheaval during the initial transition period, please be patient with us and rest assured that your future supplies and any credit balances you have with GB Energy Supply are secure. Hopefully that's one less thing for you to worry about at this busy time. We have produced a list of FAQs on the GB Energy website for more information.